Refund & Returns Policy
Last updated: 08/04/2026
1. Overview
We want you to be satisfied with your order. This Refund & Returns Policy explains your rights and the conditions under which returns, refunds, or replacements may be offered.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
2. Eligibility for Returns
We only accept returns under the following circumstances:
* The item is faulty or defective
* The item received is incorrect
* The item is damaged in transit
To be eligible for a return, you must notify us within 14 days of receiving your order.
3. Non-Returnable Items
Due to the nature of the products we supply, we do not accept returns for:
* Unwanted items
* Items ordered in error
* Products that have been opened, used, or tampered with
* Items not in their original packaging
This is due to hygiene, safety, and quality control considerations.
4. Reporting a Problem
If you believe your order is faulty or incorrect, you must contact us at:
Info@certified-peptides.co.uk
Please include:
* Order number
* Description of the issue
* Clear photographs of the product and packaging (if applicable)
We may require additional information to assess the issue.
5. Refunds
Where a refund is approved:
* Refunds will be issued to the original payment method only
* Refunds will be processed within [5–10 working days]
* Shipping costs are non-refundable unless the item was faulty or sent in error
We reserve the right to inspect returned goods before issuing a refund or replacement.
6. Replacements
Where appropriate, we may offer a replacement instead of a refund.
Replacements will only be issued once the issue has been verified.
7. Delivery Issues
We are not responsible for delays caused by courier services or customs once the item has been dispatched.
If your item is confirmed as lost in transit, we will either:
* Reship the order, or
* Issue a refund, at our discretion
8. Right to Refuse Refunds
We reserve the right to refuse a refund or replacement where:
* The issue is not reported within the stated timeframe
* The product has been misused or not stored correctly
* There is evidence of tampering or contamination
* The issue cannot be verified
9. Statutory Rights
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015, including your right to receive goods that are:
* Of satisfactory quality
* As described
* Fit for purpose
10. Contact Us
If you have any questions about returns or refunds, contact:
Pivot Research LTD
Clyde offices
2/3 48 West George Street
Glasgow
G2 1BP