Shipping & Delivery Policy
Last updated: 08/04/2026
1. Overview
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order, you agree to the terms outlined below.
2. Delivery Provider
We primarily use Royal Mail to fulfil and deliver orders across the United Kingdom.
Depending on the service selected at checkout, deliveries may be sent via:
- Royal Mail Tracked 24 (Next Day Delivery target service)
- Royal Mail Tracked 48 (Standard delivery service)
3. Processing Times
Orders are typically processed within 1–2 working days, excluding weekends and public holidays.
Orders placed after 1pm may be processed the next working day.
Processing times may be extended during busy periods.
4. Delivery Options
Standard Delivery (Royal Mail Tracked 48)
* Estimated delivery: 2–3 working days
* Fully trackable service
* Delivery times are not guaranteed
Next Day Delivery (Royal Mail Tracked 24)
* Estimated delivery: Next working day after dispatch
* Must be placed before the daily cut-off time
* Delivery is not guaranteed but is the fastest available Royal Mail service
5. Delivery Areas
We currently deliver to:
* United Kingdom (England, Scotland, Wales, Northern Ireland)
We do not currently ship internationally unless stated otherwise.
6. Delivery Times & Delays
While we aim to meet delivery estimates, please note:
* Delivery times are estimates only and not guaranteed
* Delays may occur due to Royal Mail service disruptions, weather, or peak periods
* We are not responsible for delays once the parcel has been handed to the courier
If your parcel is significantly delayed, please contact us and we will assist in tracking it.
7. Tracking Information
All orders are shipped using tracked services where possible.
Once your order has been dispatched, you will receive a tracking number via email or SMS (if provided at checkout).
You can track your parcel directly via the Royal Mail website.
8. Lost or Missing Parcels
If your parcel appears lost or has not arrived within a reasonable timeframe:
* For Tracked 48: please allow up to 5 working days
* For Tracked 24: please allow up to 3 working days
After this period, contact us and we will investigate with Royal Mail.
Where a parcel is confirmed lost, we will offer either:
* A replacement, or
* A refund (at our discretion)
9. Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct at checkout.
We are not responsible for:
* Orders delayed or lost due to incorrect addresses
* Failed deliveries due to incomplete information
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend it.
10. Failed Deliveries
If delivery is attempted but unsuccessful, Royal Mail may:
* Leave a delivery attempt card
* Hold the parcel at a local delivery office for collection
It is the customer’s responsibility to arrange redelivery or collection.
11. Risk & Responsibility
Once an order has been dispatched and handed to Royal Mail, responsibility for delivery transfers to the courier.
We remain responsible for ensuring goods are dispatched correctly and in good condition.
12. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on:
* Service selected
* Order size or weight
Any applicable shipping promotions will be clearly displayed on the website.
13. Contact Us
If you have any questions about shipping or your order, contact:
Pivot Research LTD
Clyde offices
2/3 48 West George Street
Glasgow
G2 1BP